Shipping policy

Shipping and Delivery Policy

At KABYN, we do everything we can to deliver your travel bag to you in the best conditions and as quickly as possible.

1. Delivery Zones

We deliver all over Europe (France, Belgium, Switzerland, Spain, Germany, Italy, etc.) as well as to the rest of the world.

2. Shipping Rates

• Standard Tracked Shipping: FREE on all orders, with no minimum purchase required.

Each package comes with a unique tracking number sent to you by email as soon as it is shipped, allowing you to track your bag in real time.

3. Processing and Delivery Times

In order to offer you competitive prices and free shipping, our products are shipped directly from our international production center via a secure transport network.

• Processing Time: Your order is prepared and shipped within 24 to 48 business hours.

• Estimated Delivery Time: Once shipped, the package usually takes 7 to 12 business days to arrive at your home (depending on the destination country).

Please note: These timeframes are estimates. During high-activity periods (holidays, sales), slight delays beyond our control may occur.

4. Order Tracking

As soon as your order leaves our logistics center, you will receive an email containing an automatic tracking link. If you do not receive this email within 3 days, please check your spam folder or contact us.

5. Taxes and Customs Duties

For the vast majority of deliveries within the European Union, no additional customs taxes are to be expected. However, in exceptional cases where customs or import duties are requested by the carrier, these charges remain the responsibility of the recipient.

6. Damaged or Lost Packages

If your package is declared lost by the carrier or arrives damaged, please contact our customer service immediately at contact@kabynbag.com with your order number. We will proceed to reship your product at our expense or issue a full refund.